The Inside Sales and Member Experience Agent leads innovative account management strategies and is focused on increasing profitability and deepening member engagement and Sales Support among the members of the clients. The role primary focus is to grow and increase the non-transactional and transactional revenue of their portfolio, through a combination of exceptional relationship management and consultative sales skills, a sophisticated ability to synthesize client needs and identify innovative solutions, a strong understanding of the external market, and communicating in-depth knowledge of the clients value proposition.

Objectives and Responsibilities:
* Create domestic and international PNR's, Profiles, maintain EPR's, simple and complex exchanges, pricing PNRs, process full and partial refunds, and sell airline ancillary services via EMDs.
* Using a computer application to manage large amounts of information, including creating and editing simple databases, inputting data, retrieving specific records, and creating reports to communicate the information.
* Using a computer application to enter, manipulate, and format text and numerical data; insert, delete, and manipulate cells, rows, and columns; and create and save worksheets, charts, and graphs.
* Collaborate with leaders across teams to share successfully proven practices and drive overall team performance and individual team goals.
* Outreach sales calls, which include prospecting for new members, cold calls.
* Maintaining various ARC lists for the different carrier programs and importing them into SugarCRM
* Creating contract/ticketing instructions and distributing them to the appropriate agencies.
* Loading Airline Agreements into Partner HQ our member portal.
* Navigating the Internet to research information, including the ability to open and configure standard browsers; use searches, hypertext references, and transfer protocols; and send and retrieve electronic mail.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.